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Job: Driver Service Technician -161878

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Job Description

Customer Service Technician - 161878
Phoenix, AZ

Position Summary: Compiles ordered pharmaceuticals, supplies, HME and oxygen. Makes accurate and timely deliveries of all items to patients’ homes. May complete appropriate home safety evaluation and patient/caregiver education related to ordered equipment and supplies. May performs equipment set-up, orientation, and demonstration of the safe operation and use of HME. Assists in general warehouse duties, such as, but not limited to stocking, rotating inventory, receiving, shipping, and processing equipment and supplies.

Education/Experience: High school diploma or GED equivalency preferred. Must have a valid driver’s license with a good driving record. Must be 21 years of age or older. Have a working knowledge of the delivery service area and route planning. Previous delivery and/or warehouse experience preferred. Familiar with safe handling and transport of compressed medical gas. Must possess strong organizational and time management skills. Must be available to work flexible hours and rotate on-call responsibilities. Must have excellent verbal communication skills.

Reports to: Distribution Manager or Designee FLSA: Non-Exempt

ADA Requirements:

MENTAL DEMANDS: Proven skills in critical thinking and problem solving, strong analytical, numerical and reasoning abilities. Detail oriented and responsible. Flexible and innovative thinking. Uses good judgment and works well under pressure. Able to prioritize and handle multiple tasks.

PHYSICAL DEMANDS: Frequent climbing, balancing, stooping, and crouching. Frequent standing, walking, and sitting. Must be able to frequently lift 100 pounds.

MATERIALS AND SPECIAL EQUIPMENT USED: Telephone, computer, printer, fax machine, photocopier, and calculator, oxygen analyzer, oxygen concentrator, suction machine, various HME, oxygen, and cleaning agents.

ENVIRONMENTAL CONDITIONS: Work is generally performed in normal warehouse conditions, with good lighting and proper ventilation as well as highway and city driving. Conditions may vary.