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Job: Patient Service Associate (Enteral Refill) - 161728

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Posted: 09/04/2017

Job Reference #: 8a78842b5bf04fa6015c11bdf2c42f9c

Job Description

Patient Service Specialist (Refill) - 161728
Phoenix, AZ 85034
Position Summary:The Customer Service Nutrition Representative participates in coordinating/scheduling the processing and delivery of patient orders with warehouse personnel. 
Essential Duties and Responsibilities include the following.  Other duties may be assigned. 
  • Performs pre-delivery phone calls to monitor supply inventories and determine specific patient supply needs. Prepares patient "delivery tickets" for processing.
  • Updates/revises patient inventory usage numbers.
  • Prepares labels and picks, and packages enteral formula and supplies in accordance with the dispensing order and under the supervision of a pharmacist.
  • Monitors equipment assigned to patients for preventative maintenance requirements.
  • Communicates with physician office personnel and insurance.  
  • Picks supplies and equipment for patient orders as indicated on the "delivery ticket".  Assembles/packages enteral formula, supplies and equipment in appropriate shipping containers. 
  • Verify that patient is current and eligible with their insurance.  Acquire authorization from insurance if needed.  Track and obtain completed AOB’s from patients.
  • High School diploma is required. 
  • At least one year related experience is required.  Knowledge of basic drug terminology and pharmaceutical calculations.
  • PTCB certification is preferred.

Application Instructions

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