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Job: Patient Service Professional

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Posted: 09/07/2017

Job Reference #: 8a7880665e5aed4b015e5d5e8acb5b29

Job Description

Patient Service Professional                    
Summary: The Patient Service Professional is the voice of the organization and is the primary resource for patients and physicians to obtain information and answers to questions. This position is primarily responsible for accurately, thoroughly and in a time-sensitive manner processing patient orders and providing clear and timely communication to all stakeholders.
Essential Duties and Responsibilities include the following.  Other duties may be assigned. 
  • Sets the working example for other Patient Service Representatives in business acumen and knowledge.
  • Understands and abides by Accreditation Commission for Health Care (ACHC) requirements.
  • Understands when to use and how to properly complete an Advanced Beneficiary Notices (ABN) as applicable.
  • Recognizes when a concern should be recorded and utilizes Concern Tracker appropriately.
  • Performs accurate and timely insurance verifications and accurately obtains patient specific benefit information and coverage guidelines.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience: High School diploma or GED equivalency with 1-3 years of home infusion/home health experience preferred.  Strong organization and communication skills.
Computer Skills: To perform this job successfully, an individual should have knowledge of Word Processing software.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must occasionally lift and/or move up to 10 pounds.  While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand and walk.

Application Instructions

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